Software labtec

Advanced SystemCare Free. VLC Media Player. MacX YouTube Downloader. Microsoft Office YTD Video Downloader. Adobe Photoshop CC. VirtualDJ Avast Free Security. WhatsApp Messenger. Talking Tom Cat. Clash of Clans. Subway Surfers. TubeMate 3. Google Play. Biden to send military medical teams to help hospitals. N95, KN95, KF94 masks. They basically push you into paying extra for Premier support because basic support is useless.

Remember if you choose to base your business off of this product look into a valuable support resource because Labtech is NOT it!!! CA Chris A. LabTech That said, I've now been w LabTech pre-Ignite, have experienced the "ticket explosion" and some fairly poor support. Yet we've hung in there and have witnessed vast improvements across the board in all areas--especially support. Documentation has also improved significantly.

LabTech is challenging, deep, and powerful. Quite frankly, it's a monster. My company is small and does not have a dedicated LT Master--just a handful of techs that use the system that LT provides to our benefit.

The ability to manage systems through "a single pane of glass" keeps LT on our tool list. The integration of 3rd party vendors continues to grow especially where management is concerned e. With each upgrade there have been challenges.

Once again, remote connectivity via VNC seems to have more problems. I'd love to see better integration w network appliances w better monitoring and reporting. That would be high on my wish list. One can look at my ratings with my first sentence in mind. Also consider that we do have to rely on LT Support for a number of issues. DS DanTech Services. Support is a joke. July 17, We are a year old MSP. We used LT for about two years before throwing in the towel. Support took months to get our problems resolved, if ever.

We spent more time managing our RMM than we did managing some of our clients. If you choose LT, be ready to have a full-time person dedicated to managing the product. DD David Dunn. Report this review Comments 3 Was this review helpful to you? May 03, I work for a smaller IT company that manages roughly computers.

I use the agent every day to connect into client workstations and computers. The connectivity is spotty at best. Luckily we have adapted by having a readily available gotoassist account. We had always had this as a backup solution but never had to use it that much until now.

Some of our clients host websites off of our servers and have been contacting us regularly since the installation of labtech because their site will be down and their server inaccessible.

We have logged in and found that the labtech agent was using either all of the ram or all of the cpu in many cases. Restarting the labtech agent would only fix the issue for about 30 minutes and restarting the server would fix it for about a week.

We have had to uninstall the agent from hosting environments in order to keep our customers from moving elsewhere. We had put an emergency ticket in to try to get this issue resolved. Labtech support tried to contact us once during non-business hours the next day and closed the ticket. I miss using Kaseya. All of the techs that I work with now spend more time troubleshooting the remote management software than they do managing clients computers. BV Bill Vasios. Report this review Comments 2 Was this review helpful to you?

Easiest fixes out there! April 11, I had to take a moment to express my gratitude with this software and their support. The implementation process has been very smooth within our company of over 2, users. Any issues that have come up and we couldn't figure out, there is usually a quick answer on the support page.

But what tops it all off, is the customer support and their level of expertise. In the past I have just emailed them with some-what vague explanations of issues we've had. Almost always within the day they have emailed me back, and fixed the problem remotely, without even taking up my time! I am very happy with this software, and hope that the relationship will continue for years down the road. I'm not the type of person to normally take the time out to write a good review, but they deserve it.

JH Justin Hamilton. My different experiences with Labtech. April 10, When I first started using LT, I was working for a small computer repair shop. We attempted to transition into the MSP world by using Kaseya. As our experience with Kaseya grew, we soon realized that some of the features, options, and performance were lacking. We were further discouraged from it by the lack of response from support and painfully slow development of the product.

After a number of recommendations from colleagues, we tried Labtech. I was put in charge of provisioning a new server for use with Labtech and transitioning away from Kaseya. With guidance from LT support, the install was straightforward and issue free. Over the next couple years, we signed on a few MSP clients and found the automation of maintenance tasks alone, were invaluable.

Documentation for the product at this time was minimal and often outdated. Thankfully the support staff was not. They often guided me thru configurations, customizations, and best practice philosophies. If a solution was not immediately known for an issue, it was always persistently researched until the solution was found.

I am now the sole IT Manager for a local construction company with approximately 96 workstations and 4 servers under my administration. Almost half of the client machines are scattered around NY and PA at various job sites.

Shortly after I was hired, It became quickly obvious to me, that keeping an accurate inventory, up-to date patching, remote support, and error alerting was going to be a near impossibility to do long hand i.

After looking at a number of RMM tools and Remote Access tool sets, I was able to convince my employers that Labtech would be an incredible asset and easily pay for itself in time savings for support alone. After having built and maintained my own LT server, I was very pleased to have a hosted solution one less thing to worry about.

I was excited to see all the new features of the LT Ignite product. Right from the start the framework of best practices, common management scripts, groups, schedules, templates, and alerts made start-up a breeze.

I would have loved to have had Ignite back in my MSP days. Each month I enjoy running a tech report just to see the time savings that LT has provided me in everyday maintenance. It continues to pay for itself, just by running maintenance alone.

As, my experience with LT continues to grow, I still able to rely on support to assist with customizations or questions I have regarding the product. I get to experience new feature sets and add-ons that get automatically applied to my cloud server by LT support when released. I regularly attend their free support webinars that I find helpful. Keep up the good work Labtech!

SH Steve Haynes. Value for money with enormous potential. We have been using labtech for a couple of years now as a small MSP. We are only just beginning to scratch the surface of what it can do. I had someone explain it that labtech was the framework you can build your system management around. Now this causes some issues for some people because you need to do a lot of work to get everything up and running and working just like you would like.

Even with Ignite there is still a reasonable amount of work that is required. Instead of saying which areas labtech does well I just want to discuss the two areas which could be improved. As can be seen there is sometimes issues with support.

Probably like any company that has grown so rapidly. Generally they are pretty good and we have not had any major outages or issues. They do have online forums etc but these do not seem to be as active as some others. Labtech is very powerful. But just like driving an F1 car, you can not just jump in "know" the system.

Its not particularly intuitive and the GUI is okay at best. But if you are a scripter, you like SQL, you like automation, then from what I have seen and talked to others, Labtech is the most powerful RMM tool by a long way. One thing you will not have much disagreement with is that Labtech has the most powerful scripting options available. There is almost nothing that it can not do from what I have seen. It does take a lot of time and effort but for fully automated management of systems I would not look any further.

The main thing I would suggest to people is for them to look at scripting, what can be done etc, if they feel comfortable to learn how to script etc because I Think that is the biggest requirement for labtech to get the most out of it. NW Nat Wallis. Constantly improving product with top notch support. February 04, Labtech is a very powerful tool. I've been able to automate the majority of my tasks saving hours of manual work. It's been great to watch the Labtech team improve everyday and I'm glad to have them as a partner.

Support has always been quick, responsive, and informative. SA Samy Abuswai. Not ready for prime time! January 31, I'm a big fan of ConnectWise and when I found out the same folks were running Labtech, I gladly ditched the huge investment we had in N-ABLE and jumped in head first without even looking to see if there was any water in the pool.

I feel pretty stupid now but ConnectWise is hands down the best decision and investment we ever made, so I trusted them without question. However, this Labtech thing is a disaster because of the support and really bad customer service.

I tried to set aside some frustration and yes, some anger too, when giving stars in the ratings. However, I can honestly say that the one star I gave to support was only because this venue will not allow me to give zero stars. I would almost rather deal with Verizon then Labtech support.

At this point, I would like to add that I am happy with my account rep. He seems to genuinely care and try to help but I can tell that he is frustrated by Labtech support as well.

We are sitting here trying to figure out how we can keep the monitoring commitments we have made to our clients when our monitoring platform has been down for a week. A WEEK! I realize now that I have stupidly put all my eggs in one basket and these guys pretty much own me so they can do whatever they want; we have no choice right now but to take it.

I'm going to give one more example of how things work at Labtech: When a support ticket is closed even if the issue hasn't been resolved , you are sent an invitation to complete an online survey about the experience.

At the end of the survey there is a note from "Bill MacDonald, Manager, Global client Services", that says: "If you have any specific questions, concerns, or simply would like to discuss your experience, please feel free to contact me anytime".

His signature panel goes on to list "Direct: " which is a disconnected number! If you call the main number, you will have to leave a message but don't bother, because he doesn't return his phone calls. What I'm trying to say is don't make the same mistake we did. Stay away from Labtech, far away! BW Bill Whelden. Great asset. LabTech is a great tool. The primary limitation is on our end. It can do so much that it takes a while to build up the familiarity and expertise within your staff to make it as useful as it has the potential to be as an RMM tool.

AJ Aaron Johnstone. Labtech Cloud offering. December 18, First I have to say initially the product was something I desired, love the total control of the entire solution. As a single guy shop desiring a solution that will do what it preaches this solution is full of frustration as the tickets from ignite come in with no light at the end of the tunnel.

IMHO No solution should make the administrator numb to alerts. This product surly does this well. Ignite is quoted to only be enabled one company at a time so that you can fix the tickets that come in, Im sorry but even that didn't help. Further support on this matter is also worthless, they have continued to ignore my requests to help trim the fat. Super frustrated with this solution. K Kevin. Very deep and getting better all the time.

December 07, It does have a rather steep learning curve, which I found out once I was assigned the task of managing LT for our clients, but as long as you have the resources to throw at getting it running how you like then you will get to where you want to get with LabTech.

It's a very deep system, so it's to be expected that it's going to take some time to get familiar with it. Once you get the hang of moving your way around the control panel and configuring the monitors and various other modules of LT it gets quite easy to work with and allows for tons of custom scripting and automation. The integration with Connectwise has been for the most part seamless, and the Ignite pack that was available with the release gave me a good start on getting our automation and monitoring up and running quickly.

My experience with their support has been very good, especially as of late. The engineers that I have worked with have been knowledgable and extremely helpful, going above and beyond my expectations with many of my service requests. I recently had some questions regarding patch management, and the engineer that I worked with took quite a bit of extra time to help me with not only the specific questions that I had, but also provided best practice information and walked me through the setup for alot of other scenarios that I hadn't even thought of.

Response times for service requests has also been consistent, with a 1 or 2 day resolution being pretty normal. Again, we have been very happy with LT thus far, and in our observations we've seen the company striving to make the product better all the time. MZ Michael Zull. Software and support has much to be desired.

The one thing I like is that we can interact with the database to make queries, import our own data and even customize some of the functionalities. There is much to be desired. All the modules are set up in sort of an ad-hoc fashion.

There are several forms of security and to achieve the security you want means taking away much of the choices and functionailities to achieve any security at all. It is very complicated to achieve desired results for items such as no upgrades for older versions of IE.

Simple features such as spreading out the execution of the same script over a larger time frame had to be done by us since LabTech Support had no idea on how to do this.

We have been telling their support that their network probe does not work for 2 years and they have finally started taking this seriously as we had to demonstrate this to them with our own equipment and allow them to practice on our equipment to diagnose.

Many requests that fall into the support guidelines are immediately sent back ans Out of Scope for support. One example is a general information request. We had to customize our own virus scan definitions for a major antivirus application.

When we provided them with the definitions that would work, they changed them and now they do not work. We are stuck with deleting theirs and re-installing ours every time we do an update. Another major anti-virus that they have been supporting with definitions, they refuse to continue to support with their new version. Their are some individuals in support that do a good job and help us promptly, however the management of their support and support philosophy seems seriously flawed.

JP Joe P Morgan. Training Leaves Something to Be Desired. We have been using LabTech for a few months now. So far, we have been very impressed with the increased functionality of this product compared to our last RMM.

It has allowed us to manage many facets of our clients' systems that we were previously unable to. However, our experience with training and support has been severely underpar. We spent the first hours in our training block walking through very scripted sessions. Anything that one would learn in these sessions could be self-taught or viewed in the online videos and documentation.

Anytime we tried to drill down to specific configurations we would like to implement for a client, the training representative engaged in dodgy conversation until they could return to their script. Most of the time the sessions ended in several questions that the representative would "get back to us" on. This promise was rarely fulfilled. We quickly realized we were wasting our training block on these sessions and switched to consultation.

We were promised that these sessions would tailor to our specific needs and our list of questions would be answered. However, the consultation sessions were handled in the exact same way as the general training sessions.

Our specific questions were answered vaguely or with a "I'll have to check on that for you. On several occasions we had already figured out the solution before we had any response that was moving us in the right direction. It is unfortunate that contacting support is viewed as a last resort in our organization. As a small managed service provider we rely on our RMM to help us configure our monitors and support us with haste whenever we have issues.

We simply do not have the time to run our business and essentially invent our own RMM tool. That being said, the more we learn about the product the more we are satisfied with its capabilities. We just wish LabTech had been more helpful with configuration, support, and maintaining the SLAs we promised to our clients while using our previous RMM tool.

MC Matthew Carroll. November 14, We have used LabTech since late in various states. Before ConnectWise got involved they were okay, with a decent little product that could have been a good fate sealer for Kaseya. Sales figures meant the world, well above and beyond the support infrastructure and rather than managing by capacity, management simply opened the flood gates and swamped their support teams.

Panic set in around late and the management team filled the holes with poorly skilled support staff who can just about string together a subject for a ticket expect no more than this when you call in, no matter how urgent the problem is.

The product itself must be providing the debuggers a time of their life. The code is shoddy, framework design terrible and UML must be a new name for a burger and CMMI a side dish in Tampa because these guys seem to have followed absolutely no standard at all.

If you find a bug, be ready for an onslaught of design feature, you need to get training, hey have a consulting day and a million other excuses before you either become totally ignored, or the problem disappears into QA for six months your ticket goes with the problem too, so do not expect to be able to retrieve or comment on it. This brings me on to the ticketing, which is where ConnectWise should be utterly ashamed of themselves! It seems as though somebody walked into the LabTech offices, turned a server on, installed ConnectWise out of the box and walked back out again.

Workflow setup is diabolical and the connectors still to this day have not been setup correctly. Staff have not been trained how to use ConnectWise and the support staff seem to be in a complete spin on how to work with the ticketing. Prey that LabTech do not contact you on a Friday okay prey that they actually contact you in the first place , or your ticket will auto close over the weekend and….

Portal based tickets are limited as they hide most departments, thus the QA disappearing ticket black hole etc. If you scream and shout enough, you may get to speak with management too! These guys sound like they are holding onto the stern of a sinking ship and morale certainly does sound low. They all seem to have been programmed with a standard set of excuses, but in some way they all admit to having grown too fast and lacking infrastructure to support their product.

Data will be sync via Labtech web server. By syncing with desktop POS system all customer and item data received by mobile App. Using this data invoicing, quotation and expenses entering can be done remotely to sync with desktop POS system. GPS location tracking of mobile App installed device feature available.

If you have distribution vehicles this feature will be more useful. Once sync can be used without a data connection until you finish daily workout and at the end of day can sync with desktop POS system. Labtech POS system was introduced to you after a proper study of customer requirements. By introducing a mobile App POS system was more usable and interactive. Keep in touch with us, we give you the best solution you request in POS. Daily cash flow can be monitored regularly and can be used to invoice, quotation and expenses enter remotely.

Specially useful when you distribute goods by vehicles in trade routes. Customer Outstanding, Current Stock, Vehicle location tracking, Update prices of desktop system facilities available in mobile App. Labtech POS desktop version runs under Windows flat-form.